Educo Life Sciences Privacy Policy

Educo Life Sciences provides professional training for the Life Sciences. We take data privacy seriously and respect our relationships with customers, clients and suppliers and the trust they place in us to hold their personal information.

You can contact our data controllers through the following means:

Educo Life Sciences Ltd

Call: +44 (0) 203 111 7357

Email: [email protected]

Post: 20 Stenson Street, Northampton, NN5 5ED

If you have any questions or complaints regarding your data please use the above details.

What we collect 

This section tells you what personal information we may collect when you use our products and services. 

In this Privacy Policy, personal information refers to the types of personal information that may be collected and used, including:

  • Contact details, such as name, email address, postal address and telephone number.
  • Educational, nationality and professional information.
  • Usernames and passwords (for online training platform).
  • Payment information, such as a credit or debit card number or bank account details.
  • Comments, feedback, posts and other content submitted, including survey information. 
  • Interests and communication preferences including marketing permissions where appropriate.
  • Website and communication usage information, such as correspondence and details of your use of our website and services obtained through cookies or other tracking technologies.

This personal information relates to the following categories of people:

  • Prospects, customer contacts, subscribers and users in respect of our services and products;
  • Delegates to our training events;
  • Contacts of our service providers and business partners.

Children’s personal information
Our services and products are directed at business professionals. They are not intended for children under the age of sixteen. We do not knowingly collect personal information from users in this age group and reserve the right to delete such information if we become aware of having collected it. 

Who your personal information is shared with?

Your personal information will not be shared with any organisation outside of Educo Life Sciences Ltd

How and why personal information is used

In product enquiries, sales and administration

If you have made an enquiry about us or our products or services, either online or over the phone, your personal information will be used to respond to the enquiry or to take other steps at your request, prior to you entering into a contract with us. 

If you have purchased or registered for one of our products or services, including on a trial basis, we will use your personal information, including bank or card details, to provide you with the product or service, communicate with you about it, handle payments and recover any debts.

For training event management

If you participate in one of our events as a trainer or as a delegate,  your personal information will be used in connection with the running of the event, to handle payments and recover debts.

We will also use your personal information to maintain databases that allow us to promote trainings and encourage further engagement at our trainings. 

Where we are hosting and managing a virtual training, Educo Life Sciences (and any third party platform provider acting on our behalf) will use your personal information provided during the registration process to host and manage this digital event and for analysing visitor interactions and traffic with a view to improving the event experience for visitors and provide you with a personalized experience.

For marketing 

Depending on the nature of your interaction with us and applicable data protection laws, you may have actively given us your consent (i.e. opted in) or we may be entitled to rely on your implied consent or legitimate interests to market to you. The opportunity to opt out of future marketing will always be provided and you have the right to amend your marketing preferences at any time (see Your Rights section). 

For mobile applications and website analytics

Our marketing related emails contain a single, campaign-unique “web beacon pixel” to tell us whether emails are opened, and combined with other technology, to verify any clicks through to links within the email. We may use this information for purposes including determining which emails are of more interest to you and to query whether users who do not open our emails wish to continue receiving them. The pixel will be deleted when you delete the email. 

Where you subscribe to an online service, the accompanying emails similarly include a pixel. We track interaction with these emails and our online services to validate attendance for accreditation purposes, to help determine which information is of interest to you and to customise the advertisements seen on our sites.

If you do not wish the pixel to be downloaded to your device, you should choose not to click links that we send or to opt out of email marketing or online events. This information may be connected to your personal identity.

While we strive to offer choice when using our website applications, we do not promise that we will be able to receive or honour web browser Do Not Track signals.

Within online communities and chat areas

When you disclose personal information on any public community boards or chat areas of this website, or any other website used as a result of use of this website, such personal information can be collected and used by anyone who views that board or area. This may result in unsolicited messages from other participants or other parties, which are outside of our control or responsibility.

Where you engage with us in customer enquiry chat areas, we will use any information provided to help recommend products and/or assist with confirming any order you wish to place.

For enquiries

Any personal information provided on the Contact Us page will be used only to provide a response or to service the request or enquiry made.

In automated decision-making, including profiling

We use fully automated algorithm-based technologies to personalise dynamic web content based on your explicit and/or implicit interests. General profiling, such as segmentation, is carried out for the purpose of providing a more relevant experience. 

When we use these techniques we use measures to avoid legally discriminatory biases and inaccuracies. These automated processes may result in different content being shown to you. 

For fulfilling legal obligations including anti-fraud measures and screening 

We and other organisations may also access and use certain personal information to prevent fraud as may be required by applicable law and regulation and best practice at any given time. If false or inaccurate information is provided and fraud is identified or suspected, details may be passed to fraud prevention agencies and may be recorded by us or by them.

To ensure we comply with international trade sanction laws and regulations, where appropriate customers, vendors and suppliers are screened against US, OFAC, BIS, UN, EU and UK sanctions lists. 

How we protect personal information 

We recognise the importance of protecting and managing personal information. Any personal information provided will be treated with the utmost care and security.

We use a variety of physical and technical measures to keep personal information safe and prevent unauthorised access to, or use or disclosure of it.  Electronic data and databases are stored on secure computer systems with control over access to information using both physical and electronic means. Our colleagues receive data protection training.

Cookies 

A cookie is a small text file containing a unique identifier that is automatically placed on a user’s computer or other device when the user visits a website.  For more information, please visit our Cookie Policy link on the bottom of the website. 

Third-party links

This website contains links to other websites. We are not responsible for the privacy practices of these websites and do not accept any liability in connection with their content. We recommend reviewing the privacy policy of each third-party site linked from this website to determine its use of your personal information.

How long information is kept 

We will only retain personal information for as long as is necessary and as permitted by applicable laws. 

We will retain personal information while we are using it, as described in the section above. We may also continue to retain your personal information to meet our legal requirements or to defend or exercise our legal rights. 

The length of time for which we will retain your personal information will depend on the purposes for which we need to retain it. After we no longer need to retain your personal information, it will be deleted or securely destroyed. 

Your rights 

Educo Life Sciences operates in countries with data protection laws that provide different rights to individuals in respect of access, deletion, rectification and limiting processing of personal information.

The rights we will apply are as follows

  • Right to be informed: organisations must tell individuals what data of theirs is being collected, how it’s being used, how long it will be kept and whether it will be shared with any third parties.
  • Right of access: individuals have the right to request a copy of the information that an organisation holds on them.
  • Right of rectification: individuals have the right to correct data that’s inaccurate or incomplete.
  • Right to be forgotten: in certain circumstances, individuals can ask organisations to erase any personal data that’s stored on them.
  • Right of portability: individuals can request that an organisation transfers any data that it holds on them to another company.
  • Right to restrict processing: individuals can request that an organisation limits the way it uses personal data.
  • Right to object: individuals have the right to challenge certain types of processing, such as direct marketing.
  • Rights related to automated decision making including profiling: individuals can ask organisations to provide a copy of its automated processing activities if they believe the data is being processed unlawfully. You should also remind individuals that they are free to exercise their rights and explain how they can do this.

Changes to this Privacy Policy

To keep up with changing legislation, best practice and changes in how we process personal information, we may revise this Privacy Policy at any time without notice by posting a revised version on this website. To stay up to date on any changes, check back periodically.   

This Privacy Policy was last updated on 08.01.2021