Frequently Asked Questions (FAQs)

Post Learning Implementation Plan (PLIP)

What is the Post Learning Implementation Plan (PLIP)?
We strive to deliver continuous learning and believe development occurs when you apply your new skills and knowledge back in the workplace. The PLIP is a simple process to support you.

Is the Post Learning Implementation Plan (PLIP) compulsory?
No not at all. If you feel you do not want to use it then you do not have to. It is included in the price and is there to support you in your development. We advise you complete the pre-course form to help us understand your learning requirements and objectives.

What is the reinforcement session?
As part of the Post Learning Implementation Plan (PLIP) and as part of the course price you will be invited to an online reinforcement session delivered 3 to 4 weeks after the training. Here you will be asked to prepare some thoughts to discuss with the trainer. We provide support and guidance to prepare you for the session.

What is the action plan?
As part of the Post Learning Implementation Plan (PLIP) the action plan is completed at the end of the training and provides you with a framework to apply your knowledge back at the workplace. It will also form the basis of discussions during the reinforcement session.

Need further assistance? Get in touch

Live online learning

How do I access the Live content?
To access the live content, click on the SESSION link within the training portal. A new window will appear taking you to the virtual webinar platform, you can click on the content folder to view the videos and complete the quiz, as well as download the presentation slides.

When will the recordings be made available?
We aim to have the recordings of each session up on the platform within 48 hours of the session being delivered.

How do I speak to the trainer and other students?
You can interact with the trainer and other students in the Live sessions but also the forum, located in the training portal.

When are sessions delivered?
Live sessions are delivered at set dates and times. All scheduling information can be found in the training portal.

How long am I enrolled on the course?
You are enrolled on the course as soon as you have paid. You have access to the training portal and all the materials for 4 weeks (month) after the last module. During this time you will have access to all Live and On-Demand materials, including recordings of the live sessions.

What should I do if I have a question for the trainer about the course content?
You should ask them during the live session or in the forum.

What should I do if I am experiencing technical difficulties on the course?
You should email us on [email protected]

Pricing and early bird discount

What is the difference between early bird discount and super early bird discount? 

The super early bird is roughly 33% (£400) off the full price. The Early Bird Discount is roughly 17% (£200) off the full price.

(This has been calculated on a typical course. It may vary depending on the original price)

You will receive a Super Early Bird discount if you purchase the course 3 to 5 weeks before the course start date.

If you decide to purchase the course after the super early bird, you may still receive the Early Bird Discount. This usually ends 7 to 10 days before the course start date.

The dates for both can be found on the course page, above Course Overview.


Do all courses have early bird pricing? 

The majority do. However, some courses do not follow this discount model. Please check the course page for the pricing and further information.


Do you provide academic discount?

Yes, if you are from a University we provide 50% off. Please email us at [email protected] so we can send you a discount code to use at the checkout. The 50% is applied to the current price tier for the course. It cannot be used in conjunction with other percentage discount offers.

Classroom courses

When do I get access to the course the training platform?
As soon as you have paid you will be sent login details and instructions to access the training portal.

How long do I have access to the training portal?
You have access for 4 weeks (a month) after the course. You will also access the reinforcement session as part of the PLIP from the training portal.

What time do courses start?

Unless otherwise stated or communicated, all training courses begin at 9.00am local time and finish at approximately 5.00pm.